In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01592 747209, or write to us at:
Martin Shepherd TA,
Shepherd Roofing and Slating,
11 The Green,
Coaltown Of Balgonie,
Fife, KY7 6GY
or you can email us at email@example.com
We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.
Frequently Asked Questions
12 years for felt roofs
15 year guarantee for tiled roofs
20 years for slate roofs
(Please note we don’t include storm damage in our guarantee)
Any claims made to guarantees given will require a hard copy to be shown before any works will be carried out. It is the customer’s responsibility to keep these guarantees safe. Shepherd Roofing and Slating will not be responsible for providing duplicate hard copies.